If your passport is damaged or mutilated, replacing it promptly is essential to ensure uninterrupted travel. The Kenyan Department of Immigration Services has outlined clear requirements to facilitate this process. This article provides a detailed guide on how to replace a mutilated passport, including all the necessary steps and documentation.
Replacing a mutilated passport in Kenya is a structured process that requires specific documentation and adherence to guidelines. By following the steps outlined in this guide, you can navigate the process with ease and efficiency.
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1. Duly Filled Application Form 19 and Payment Invoices
The process begins with completing Form 19, available on the eCitizen portal. Ensure that all details are accurately filled in. Attach two payment invoices to confirm payment of the prescribed fees. These invoices are generated after successful payment through the portal.
2. Original National Identity Card and a Copy (for Adults)
Adult applicants must present their original national ID card and a photocopy. This is mandatory for identity verification and serves as proof of Kenyan citizenship.
3. Previous Passport and a Copy
Your mutilated passport must be submitted along with a clear photocopy. This document helps confirm your previous passport details and travel history.
- If the damage is extensive and key details are illegible, additional verification may be required during processing.
4. Personal Statement Explaining the Circumstances for the Damage
A personal statement explaining how the passport was damaged is required. Be honest and detailed in your explanation, as this forms a critical part of your application. Examples include:
- Water or fire damage
- Accidental tearing or folding
- Other incidents that led to the mutilation
5. Sworn Affidavit Supporting Your Statement
The personal statement must be supported by a sworn affidavit, which is a legal declaration confirming the truthfulness of your explanation. This affidavit can be obtained from a commissioner of oaths or a lawyer.
6. Payment of the Prescribed Fee
The cost of replacing a mutilated passport varies based on the type of passport:
Types and Fees
| Type of Passport/Application | Number of pages | Amount (KES) | |
| 1 | Ordinary passports | A Series (34 Pages) | 7,550.00 |
| B Series (50 pages) | 9,550.00 | ||
| C Series (66 pages) | 12,050.00 | ||
| 2 | Diplomatic passports | 15,050.00 | |
| 3 | Mutilated passport | 20,050.00 | |
| 4 | Lost passports | 20,050.00 | |
| 5 | Certificate of Identity (for Foreigners) | 3,050.00 | |
| 6 | Temporary permit | 1,050.00 |
Payments are made online through the eCitizen portal. Keep the receipts for verification during the application process.
Steps to Apply for a Mutilated Passport Replacement
- Access the eCitizen Portal:
Log in to your account on the eCitizen platform and navigate to the Department of Immigration Services. - Complete Form 19:
Fill out the application form accurately, ensuring all required details are correct. - Upload Required Documents:
Scan and upload the necessary documents, including your ID, personal statement, sworn affidavit, and the mutilated passport. - Pay the Prescribed Fees:
Make the payment through the portal and download the payment invoices. - Schedule an Appointment:
Book a visit to the nearest immigration office for biometric data capture and submission of original documents. - Submit the Application:
Attend your appointment and submit your documents. Keep track of your application status through the portal.
Tips for a Smooth Process
- Prepare Your Documents in Advance: Ensure all documents, especially the affidavit, are ready before starting your application.
- Explain Clearly: Your personal statement should be clear, concise, and truthful.
- Handle with Care: Take extra care of your replacement passport to avoid repeat damages.
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