How to change your e citizen account phone number and email

Your eCitizen portal serves as the one-stop place for you, a Kenyan citizen, to access any government service online. From applying for Certificate of Good Conduct, registering a new company, to even renewing your driving license, all these, as well as other government services, are now at your fingertips. Gone are the days when you had to put up with long queues in different offices within the city.

The Government of Kenya has been aggressive towards the implementation of digital transformation. This targets all the public sectors in a move meant to ensure convenient and effective services to each citizen. To this effect, the eCitizen portal was established and launched to serve as the integrated unit for all services. However, most people are still not familiar with most steps on the portal and are often left to ask ‘How do I recover my eCitizen account?’. Here are the guidelines to go about eCitizen account recovery.

Apply Here

Visit the eCitizen login page then click on ‘Forgot your password.’ The link is usually located above ‘Log in.’

  • The next page will prompt you to key in your email address (the one you used to sign up for the eCitizen account) or national Identification Number.
  • Once you have entered the details, you can click on the ‘Reset My Password’ button.
  • The next stage will require you to state the method you prefer to use reset and get a new password.
  • This means that you will choose whether to get the reset code via text message to the number you registered with or the login email address for your eCitizen portal.
  • It is better to opt to get the code through text message as it is often faster. After taking your pick, click on continue then proceed to the next stage.
  • Check your email inbox or phone for the confirmation code.
  • Key in the sent code on the reset web page. You will be required to type the new password you will use. Create it then confirm it again. Go back to the sign in page then log in using this new password
Apply Here

Leave a Reply